Privacy Policy

1. Introduction

1.1 Overview

Arax Software, LLC. ("we", "us", or "company") operates the LawThere software platform (the "Service"). We are dedicated to ensuring that your privacy is protected. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our Service.

2. What information do we collect?

2.1 Personal information

We collect personal information that you or your employer voluntarily provide to us when registering for an account or using our Service, or when showing interest in using our Service. This may include your name, email address, and any other information you choose to provide.

We collect the following information:

• Contact Information: Name, email address, phone number, business address
• Account Information: User credentials and account preferences
• Usage Analytics: Pages visited, features used, time spent, and technical data
• Payment Information: Processed by Stripe; we do not store payment card details
• Inter‑firm Contact Information: Details you provide for business communications

2.2 Business information

If you use our Service on behalf of your organization, you may submit data belonging to your organization or its clients. You are responsible for ensuring that you have the necessary rights and consents to submit such data.

2.3 Automatically Collected Information

We automatically collect certain information when you use our Service, including:

• Cookies & Tracking: We use strictly necessary cookies for Service functionality, plus analytics cookies to improve performance.
• Log Data: IP address, browser type, device information, and access timestamps.

The above information does not reveal your identity. We also collect the following information:

• Technical Data: Performance metrics and error reports.

Which may reveal your identity to aide in resolving issues regarding the Service. (For example, if you are having issues with the Service, we may need to collect technical data to recreate the conditions that caused the issue and to diagnose the issue.)

3. How Do We Use Your Information?

3.1 Provide and Maintain Our Service

We use the we collect or receive:

• To send administrative information: We use your contact information to send you important notices, updates, and other information related to our Service. This may include changes to our terms, services, or policies, or to send you information about a new product or feature.
• To request Feedback: We may use your information to request feedback on the Service or to contact you about your use of the Service.
• To send marketing and promotional materials: With your consent, we may use your information to send you promotional information about our other services, events, or products. You can opt-out of these communications at any time.
• To protect our rights and property: We may use your information to enforce our terms and conditions, resolve disputes, and protect our rights and property.
• To comply with the law: We may use your information to comply with applicable laws, regulations, and legal processes, such as to respond to subpoenas or other legal requests.
• To provide customer support: We may use your information to respond to your inquiries, resolve issues, and provide customer support.
• For other business purposes: We may use your information for other business purposes that are consistent with this Privacy Policy, such as data analysis, identifying usage patterns, and improving our Service.

4. How do we share your information?

4.1 Third-Party Service Providers

We may share your personal information with third-party vendors, service providers, contractors, or agents who perform services on our behalf and require access to such information to carry out their work. These services may include:

• Payment Processing
• Data Analysis
• Email Delivery
• Hosting Services
• Customer Support
• Marketing Operations

These parties are only permitted to use your information as necessary to provide these services to us, and they are contractually obligated to protect your information.

Unless otherwise stated in this Privacy Policy, we do not sell, rent, share, or trade your personal information with third parties for their own marketing or promotional purposes.

4.2 Data Transfers

Data is stored and processed in the United States.

5. Data Retention

5.1 Retention Period

We retain your personal information for as long as necessary to fulfill the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.2 Data Requests and Deletion

You may request a copy of your personal information held by us, or request deletion of your personal information at any time by emailing privacy@araxsoftware.com.

6. Cookies and Tracking

6.1 Cookie Types

• Strictly Necessary: Essential for Service operations.
• Performance: Helps us improve the performance and functionality of our Service.
• Analytics: Helps us understand usage and improve performance.

6.2 Managing Cookies

You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our Service.

7. Security

We employ robust technical and organizational measures, including:

• Encryption (in transit and at rest)
• Access controls and authentication mechanisms
• Regular security assessments
• Secure data policies and procedures
• Employee training on data protection

8. Age Restrictions

Our Service is not directed for persons under the age of 16 and we do not intend to collect data from such persons. If you believe that a child has submitted personal information to us without the necessary consent, please contact us using the information provided below. We will take the appropriate actions in line with our legal obligations and this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy periodically. For material changes, we will notify you by email, post a prominent notice on our website, or via in‑app notification, as well as update the "Last Updated" date at the top of this Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to contact us, please email Gabriel Chantayan at privacy@araxsoftware.com. Communication can also be addressed to:

Arax Software, LLC
9836 Stover Way
Wellington, FL 33414

+1 (347) 559-4801